Billing and Shipping Policy

Last Updated: June 2026

At Wezmera Naturals, we are committed to providing a smooth and reliable shopping experience. Please review our Billing and Shipping Policy before placing your order.

Billing Policy

Payment Methods

We accept payments through secure payment gateways and approved payment methods available on our website.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation via email, SMS, or WhatsApp containing your order details.

Billing Information

Customers are responsible for providing accurate billing information, including name, address, contact number, and payment details. Incorrect information may result in delays or order cancellation.

Pricing

All prices displayed on the website are listed in the applicable currency and are subject to change without prior notice. Applicable taxes and shipping charges will be displayed during checkout.

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during holidays, promotional periods, or due to unforeseen circumstances.

Delivery Time

Estimated delivery timelines may vary depending on the destination and courier service availability. Most orders are delivered within 3–10 business days.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during the checkout process before payment is completed.

Delivery Address

Customers must provide a complete and accurate shipping address. Wezmera Naturals is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Order Tracking

Once your order has been shipped, tracking details will be provided whenever available.

Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to weather conditions, transportation issues, public holidays, or courier-related factors beyond our control.

Damaged or Missing Orders

If you receive a damaged package or if any items are missing, please contact our customer support team within 48 hours of delivery with relevant photos and order details.

Contact Us

For any questions regarding billing, shipping, or order status, please contact our customer support team through the contact details provided on our website.