Refund and Returns Policy

Last Updated: June 2026

At Wezmera Naturals, customer satisfaction is important to us. We strive to ensure that every product reaches you in excellent condition. Please review our Refund and Returns Policy before making a purchase.

Returns Eligibility

You may request a return or replacement if:

• You received a damaged product.
• You received the wrong product.
• The product was defective upon delivery.
• The product package was tampered with before delivery.

To be eligible for a return, the request must be made within 7 days of receiving the order.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Opened or used products
• Products with damaged packaging caused after delivery
• Products purchased during special promotions or clearance sales
• Products returned without proof of purchase

Return Process

To initiate a return, please contact our customer support team with:

• Order number
• Customer name
• Photos of the product and packaging
• Description of the issue

Our team will review the request and provide further instructions if the return is approved.

Refund Policy

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

• Refunds will be processed through the original payment method.
• Processing times may vary depending on your payment provider or bank.
• Shipping charges are generally non-refundable unless the return is due to our error.

Replacement Policy

In cases of damaged, defective, or incorrect products, we may offer a replacement instead of a refund, subject to product availability.

Cancellation Policy

• Orders may be cancelled before they are shipped.
• Once an order has been dispatched, cancellation requests cannot be accepted.
• Approved cancellations will be refunded to the original payment method.

Delayed or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account or payment method.
2. Contact your bank or payment provider, as processing times may vary.
3. Contact our customer support team for assistance.

Contact Us

For any questions regarding returns, replacements, cancellations, or refunds, please contact our customer support team through the contact information available on our website.